Compliance with the FAIS Act is monitored by Masthead Distribution Services (Pty) Ltd, a compliance practice approved by the Financial Services Conduct Authority (FSCA). Their postal address is PO Box 856, Howard Place, 7450. Their contact numbers are telephone 021 686 3588 and fax 021 686 3589.


SBRO Fund Managers is a member of the Masthead Financial Advisors Association, which provides SBRO Fund Managers with services such as a compliance, practice management and technology support. This support helps SBRO Fund Managers to provide the client with a more professional service. The compliance service enables SBRO Fund Managers to be compliant with FAIS legislative requirements and to provide the client with appropriate financial advice. Through the practice management support SBRO Fund Managers is able to run a more professional business and therefore able to provide the client with an improved service and enhanced support.

Please note that in accordance with legislation we keep an updated disclosure register. This register informs you, our client, of all financial and ownership interests that we may become entitled to and lists the business relationships that we have with the product suppliers. This document ensures transparency in our dealings with our customers and is available for inspection.


All information obtained or acquired about or from the client shall remain confidential unless written consent is provided or SBRO Fund Managers is required by any law to disclose such information.


In the event that the client is dissatisfied with any aspect of SBRO Fund Managers’ service, a complaint should be addressed in writing to the above address. A copy of SBRO Fund Managers’ Complaints Resolution Policy is available on request.




Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to us. It is also a Constitutional right, legal, and good business practice requirement, which we take very seriously.


In line with the 8 Conditions prescribed in the Act, we -

  • Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing our services and solutions to you;

  • Undertake to receive, only from you or your authorised nominee, the Personal Information that is necessary for the purpose to assist you with your required solutions, conclude the necessarily related Agreements and consider the legitimate legal interests of everyone concerned, as required by the Act and to respect your right to withdraw your consent for the processing of your Personal Information;

  • Undertake to only use your Personal Information for the purpose required to assist you or provide solutions to you;

  • Undertake not to share or further process your Personal Information with anyone if not required for assisting you with your solutions or by the law;

  •  Undertake to be open and transparent and notify you as and when required by law regarding why and how your Personal Information needs to be collected;

  • Undertake to safeguard and protect your Personal Information in my/our possession;

  •  Undertake to freely confirm what Personal Information I/we have, to update and correct the Personal Information, and to keep it for no longer than legally required. 

  •  We or the companies who provide or assist with the solutions your required need to collect, use, and keep your Personal Information as prescribed by relevant laws and regulations and for reasons such as:

    • To share with and provide relevant products or services to you, to carry out the transaction you requested, and to maintain our relationship;

    • To respond to your queries;

    • To confirm and verify your identity or to verify that you are an authorised user for security purposes;

    • For insurance underwriting purposes;

    • To assess and process claims;

    • To conduct credit reference searches or verification, only if you authorise this or if it’s a requirement to provide your solutions to you;

    • For operational purposes required to assist you with the solutions you require;

    • For audit and record-keeping purposes;

    • In connection with possible requirements by the Information Regulator or other Government agencies allowed by law, legal proceedings, or court rulings.


We may need to share your Personal Information and/or utilise software or online platforms to enter and process your information for an application, claims, or business management purposes. This will only be done in strict adherence to the requirements of the Act.


Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below, but please feel free to contact first to discuss any questions or concerns you may have:


Tel: 012 406 4818



Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:


“means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.


Once you have engaged with us you will be required to sign a document with similar content as the above whereby you will specifically provide us with the consent to obtain and store your personal information, in accordance with the provisions of the Act, and to use the information for the purposes of completing the necessary instruction. This information will be kept secure and shall not be shared with third parties except insofar as may be required in order to complete the necessary instructions.

S-BRO FUND MANAGERS (PTY) LTD (FSCA category 2: Nr: 41855) (Reg no: 1999/018626/07)

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